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Ebuyer supports East Yorkshire JobsCurrent Howden Vacancies

Recruitment with Jobs in East Yorkshire Bridlington

 

 

Welcome to Ebuyer We are relocated to state of the art facilities in Howden, a small market town in the East Riding of Yorkshire. Situated 1 mile from Junction 37 of the M62, we are within commuter links to Selby, Doncaster, Hull, York, Leeds and Sheffield. Howden train station is approximately 1 mile from the town square and is served by First TransPennine Express, GNER and Hull Trains ensuring excellent transport links with the rest of the UK.

If you wish to be part of a successful team and have the opportunity to progress in a rewarding environment please refer to our job vacancies listed below (correct at 16th November 2009). To apply for any of the positions, please email a copy of your CV with a covering letter stating which position you are applying for to careers@ebuyer.com

Our postal address is:

Human Resources

Ebuyer UK Limited

Howden

East Yorkshire

DN14 7UW

Download one of our application forms for submission here :  application form

Vacancy: B2B Administrator

Hours: 40 hours per week

Salary: £15,000

Location: Howden

Job Summary

To achieve the department objectives in line with the corporate strategy and vision for which the job holder is directly responsible, and continuously improve performance.

The role of the B2B Administrator is to provide excellent customer support via phone, e-mail, letter and the internal electronic system. Liaising with internal departments, couriers and suppliers is crucial in order to solve customer queries, requiring a high level of communication. Further to this, customer satisfaction must be sustained through the processing of the order flow system. Meeting targets set by the B2B Sales Manager is essential for the position.

Duties and Responsibilities

bulletProvide the highest level of Customer Support via phone, email, letter and the internal electronic system.
bulletAnswer customer calls within the SLA.
bulletRespond to all Order Flow related customer correspondence within the SLA.
bulletTake steps to resolve the customer queries and complaints by contacting internal departments, couriers and suppliers.
bulletLiaise with all departments regarding system and product related customer service issues, taking full ownerships until these are resolved.
bulletProcess all stages of the Order Flow system to maintain total customer satisfaction and manage all customersb expectations.
bulletUnderstand and cover other roles within the B2B admin team, such as Facflow (RBS) and sales processes.
bulletMeet targets set by the B2B Sales Manager.
bulletAdditional Ad Hoc activities requested by the B2B Sales Manager if possible.
bulletProject a positive image of Ebuyer and the department at all times.
bulletAdhere to stated policies and procedures regarding health and safety in the workplace.
bulletAdhere to procedures regarding the proper use and care of equipment and materials associated with the role.
bulletPursue personal development of skills and knowledge in order to effectively perform the role.

Vacancy: B2B Sales Executive

Hours: 40 hours per week

Salary: £30,000 OTE

Location: Howden

Job Summary

To achieve the department objectives in line with the corporate strategy and vision for which the job holder is directly responsible, and continuously improve performance.

The role of the B2B Sales Executive is to prospect and develop new and existing opportunities via outbound telesales activity, by targeting small, medium and large business customers. This can be accomplished through the use of outbound calls in order to build relationships with potential customers, securing their interest in the products Ebuyer has to offer and closing deals to produce revenue and profit.

The ideal candidate would be results orientated sales professional seeking a role in which they can learn and earn in a dynamic, challenging and supportive environment, which rewards personal and team contribution and commitment.

Duties and Responsibilities

bulletMake an average of 120 outbound calls with at least 2 hours total talk time per day, aiming to reach 30 decision makers.
bulletIssue an average of 10 open quotations per day with a 50% success rate.
bulletIdentify and close opportunities for value add-on sales and service support.
bulletProactively generate new business using outbound sales calls.
bulletIdentify and close opportunities for value add-on sales and service support.
bulletActively engage in product and systems training and development and pursue personal development of skills and knowledge in order to effectively perform the role.
bulletOffer technical support for IT products whenever possible.
bulletAchieve revenue and profit targets set by the sales manager.
bulletEncourage clients to visit and use the website.
bulletLiaise with internal departments to ensure effective communication in the event of any delivery concerns and customer dissatisfaction, always focusing on the customer experience.
bulletAnswer all customer correspondence the same day.
bulletOrder input to the Ebuyer telesales order processing system within Ebuyer policy and procedure.
bulletTake responsibility for determining and satisfying the needs of accounts, ensuring client satisfaction as the basis for further business.
bulletProject a positive image of Ebuyer and the department at all times.
bulletAdhere to stated policies and procedures regarding health and safety in the workplace.
bulletAdhere to procedures regarding the proper use and care of equipment and materials associated with the role.

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Some vacancies may be filled prior to the expiry of the advertisements contained within.  We do not accept responsibility if this happens and rely on the advertiser to update us, as and when vacancies are taken. The full details we have on each vacancy listed is as published on this site. No further details are available, therefore it is advisable to contact the advertiser direct and not the BridJobs™ Office.  N.B. In order to apply for jobs on this web site, you must be eligible to work in the E.U. or hold a valid work permit.