WREN KITCHENS HOWDEN
If you wish to be part of a successful team and have the opportunity to progress in a rewarding environment please refer to our job vacancies listed below. To apply for any of these positions please email a copy of your CV with a covering letter to careers@wrenkitchens.com stating which position you are applying for. You can also go here FOR FURTHER DETAILS
Please note Wren do not accept introductions/CV’s from headhunters, agencies or suppliers that have not signed a formal agreement. Therefore, any CV received from an unapproved supplier will be considered unsolicited, and the company will not be obligated to pay a referral fee.
Customer Support Advisor -
Wren Kitchens Howden
Ref: HOW004
Location: Wren Kitchens HQ, Howden East Yorkshire
Salary: £14,000 (£15,000 after probation)
Hours: 40 hours per week
2 Shifts available: Monday - Saturday 9am - 6pm (with one day off in the week) and
Monday - Friday 11am - 8pm and Saturday 9am - 6pm (with one day off in the week).
Job Summary
The role of the Wren Customer Support Advisor is to provide excellent customer support via phone, e-mail, letter and the internal electronic system. Liaising with internal departments, couriers and suppliers is crucial in order to solve customer queries, requiring a high level of communication. The main objective of those in the position is to achieve a response time of 24 - 48 hours to all correspondence and complaints, in order to maintain effective customer support and a satisfied consumer market. Personal and group objectives include meeting STATS that have been set by the Customer Support Supervisor.
Responsibilities
 | Provide the highest level of Customer Support via phone, e-mail,letter and the internal electronic system. |
| Answer customer calls within the SLA. |
| Respond to all customer correspondence within the SLA. |
| Take steps to resolve customer queries and complaints by contacting internal departments as well as couriers and suppliers. |
| Deal with complaint emails and letters. |
| Establish and maintain effective working relationships with co-workers, supervisors and the general public. |
| Maintain a consistent and professional attitude. |
| Take on additional duties when required by your Manager if possible. |
| Adhere to stated policies and procedures regarding health and safety in the workplace. |
| Adhere to procedures regarding the proper use and care of equipment and materials associated with the role. |
| Pursue personal development of skills and knowledge in order toeffectively perform the role. |
Graphic Designer -
Wren Kitchens Howden
Ref: HOW003
Salary: £25,000 - £30,000 (dependant on experience)
Hours: 40 hours per week
Location: Wren Kitchens HQ, Howden East Yorkshire
Reporting to: Senior Web designer
Job Summary
Wren Kitchens is expanding rapidly, both online and offline. We are looking to grow our current design team who currently handle all of our web and print design. The work currently undertaken includes full website design and management, in-store point of sale creation, magazine and newspaper advert design and anything else related to the corporate look and feel of Wren Kitchens.
As a member of our design team, you will collaborate with the marketing team to develop and maintain Wren Kitchen's online and offline presence. It is important to balance your technical and design skills to create clean and effective designs. As well as having a strong sense of clean design, you will also need web development skills. You have a well-rounded skill set including strong HTML abilities, design skills, technical savvy, great attention to detail, and proven expertise in web development. You will work independently, but also take direction in a team-based environment.
Responsibilities
| Designing and quickly implementing clear, effective webpages. |
| Developing and day-to-day maintenance of web content. |
| Fulfilling several project requests simultaneously while meeting tight deadlines. |
| Creating and optimising web images for download efficiency and clean design. |
| Developing display advertising products in line with company standards. |
Requirements
| Strong HTML and CSS skills with solid knowledge of usability, accessibility and cross browser issues. |
| Commercial experience as a web designer with established skills in design tools such as Dreamweaver, Fireworks, Photoshop and Flash MX. |
| Knowledge in XML and PHP is preferred |
| Experience designing, implementing and maintaining websites with a strong knowledge of graphic creation, editing, and optimisation. |
| Excellent attention to detail, keen eye for clean UI implementation, and knowledge of coding and design best practices. |
| Excellent leadership, communication, and organisational skills in order to deal with a variety of individuals and issues. |
| Superior problem solving skills. |
| Portfolio of previous design work (please include links to relevant work online with references). |
Telesales/Internet Sales
Consultant -
Wren Kitchens Howden
Ref: HOW002
Hours - 40 hours per week (including weekends)
Salary is dependant on experience
Previous kitchen background is essential
Job Summary
The role of Telesales/Internet Consultant is to maximise internet and telesales and offer exceptional service based in a market leading kitchen and bedroom retailer.
As a member of our design team, you will collaborate with the marketing team to develop and maintain Wren Kitchen's online and offline presence. It is important to balance your technical and design skills to create clean and effective designs. As well as having a strong sense of clean design, you will also need web development skills. You have a well-rounded skill set including strong HTML abilities, design skills, technical savvy, great attention to detail, and proven expertise in web development. You will work independently, but also take direction in a team-based environment.
Duties and Responsibilities
| Achieve sales and KPI targets in line with expectations. |
| Work as part of a team ensuring a good working environment and ensure the team offer continuously exceptional customer service. |
| Participate actively in any on-line customer planning assistance through telephone and livechat culminating in on-line & telesales. |
| Pro-actively deal with all incoming sales related calls, queries and manage through to completion or showrooms appointments. |
| Treat colleagues with respect and assist them in carrying out their job to the best of their ability. |
| Ensure service levels of you and colleagues are exceptional at all times |
| Ensure all unsold quotations receive a follow up call within 72 hours of initial plan. |
| Be fully aware of your own and telesales KPI performance eg: sales, conversion rate, accessory sales, appliance sales and finance. |
| Fully utilise all necessary documentation and complete fully. |
| Participate in local incentive campaigns. |
| Ensure you are achieving and exceeding your sales and KPI targets. |
| Maintain awareness of new product development, new initiatives and all promotional activity. |
| Adhere to company policies and procedures. |
| Ensure Health & Safety of self, customers and colleagues is never at risk, taking all reasonable steps to ensure safety in the workplace. |
| Take on additional duties if required to. |
Telesales/Internet Sales Manager - Wren Kitchens Howden
Ref: HOW005
Location: Wren Kitchens HQ, Howden East Yorkshire
Salary: Dependant on experience
Hours: 40 hours per week (including weekends)
Job Summary
The role of Telesales/Internet Manager is to pro-actively manage all aspects of telesales & internet sales for market leading kitchen & bedroom retailer.
Duties and Responsibilities
| Monitor and drive sales performance of all consultants within telesales. |
| Analyse all incoming sales calls and queries and manage through to complete sales or showroom appointments. |
| Effectively manage all customer remote on-line plans, converting to sales and live chat. |
| Focus on sales, profit, operations, service, KPI's, communications and people. |
| Work within the ethos of the company. |
| Efficient control of rotas, ensuring maximum consultant cover of telesales, specifically during peak trading hours. Ensure holidays are not taken during peak trading periods. |
| Ensure all unsold quotations receive a follow-up call within 72 hours of plan. Utilise customer requirement form, firstly to attain sale completion. |
| Check on the teams customer service levels and ensure we are meeting the customer's needs. |
| Be fully aware of telesales KPI performance eg: Sales, Conversion rate, Accessory sales, Appliance sales, Finance etc. |
| Identify any opportunities to increase sales & profit within telesales & communicate these to your peers & field management. |
| Nurture your teams relationships with all other departments eg: Operations, Delivery network & Head office. |
| Ensure consultants are achieving & exceeding Sales & KPI targets. Set targets & produce league tables where applicable to implement local competitiveness. |
| Maintain awareness of new product development, new initiatives & all promotional activity (eg press / internet ads etc). |
| Respond & implement any action points or directives from senior managers. |
| Ensure Health & Safety of self, customers & colleagues is not at risk, taking all reasonable steps to ensure safety in the workplace. |
| Adhere to all company policies & procedures. |
| Undertake any required training & development & if required assist with the development & set up of other stores. |
Previous kitchen background is essential